Reference

Understand the Rules That Govern Your Account

Before you open an account with ora88, these are the terms that apply to how we operate, how your data is handled, and what you can expect from us in supported regions of Indonesia.

Account eligibility by regionData handled under our privacy termsCookie consent required at loginDANA, OVO, GoPay wallet verification coveredContact paths for legal requests
ora88 Understand the Rules That Govern Your Account
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data does not get shared with third parties for marketing purposes, and we do not sell wallet information collected during DANA, OVO, or GoPay verification. Here is how we handle the four areas that matter most to your account security.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure. You can request a copy of your data or ask us to delete it by contacting support with your account ID.

Cookie Use

Cookies on ora88 track session state and payment flow — not your browsing history outside our site. You can adjust cookie preferences through the consent banner shown on your first visit or via browser settings.

Account Security

Your login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account from the security settings page and contact us immediately through live chat.

Requesting Changes

To update your registered name, linked wallet, or contact details, submit a request through the Account Help Centre. Wallet changes require re-verification to keep your DANA, OVO, or GoPay deposit path accurate.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about our terms, need to request a data change, or want to understand how a specific policy applies to your account, our support team handles these directly. You do not need a lawyer to ask us a question — just use the channels below and we will respond through the same channel you used.

Team online

Live Chat

Open the chat widget from any page on ora88 to raise a legal or account query. Our team responds during active support hours and escalates policy questions to the right person.

Email Support

Send detailed requests — including data access, account closure or wallet dispute queries — to our support email. Include your registered account ID so we can locate your record quickly.

Account Help Centre

Log into your account and navigate to the Help section to submit a formal request about your data, cookie preferences, or terms acceptance. Submissions are tracked with a reference number.

Common Questions About Terms and Your Rights

These are the questions we hear most often about how our legal terms apply to accounts, data and access in Indonesia.

These terms apply to anyone who opens or uses an ora88 account where access is permitted under local law. Eligibility depends on your region and whether local regulation allows it.

Yes. Submit a data access request through the Account Help Centre with your registered account ID. We will confirm receipt and respond within the period stated in our privacy policy.

We retain your account record for a defined period after closure as required by our internal policy. After that period, personal data is deleted or anonymised. Contact support to ask about your specific retention window.

No. Wallet details collected during DANA, OVO, or GoPay verification are used only to process your deposits and withdrawals. We do not share or sell this information to third parties for any marketing purpose.

Use the cookie consent banner on your first visit to choose which categories you allow. You can also adjust these settings through your browser at any time — session-critical cookies may still apply.

Go to security settings and lock the account immediately, then contact us via live chat. Our team will verify your identity and review recent login activity before restoring your access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.